Returns & Warranty Contacts
 
Where the Distributor is managing the return and pre approval is required, please ring the numbers listed below. Obtain contact details/case# if a return is required.
 
If a return or warranty is to be handled by the distributor, please contact BetterIT via email at Returns@BetterIT.com.au  as we need to obtain an RA# for you prior to return.  All returns go directly back to the relevant Manufacturer or Manufacturer's Distributor for processing and are subject to their internal processes and time frames.
 

Vendor Name

DOA (Typically 7 Days)

Pre-approval Required

Warranty

3COM

Distributor

Yes - 1800 678 515

1800 678 515

3M Projectors

1300 363 585

 

1300 363 585

ACER

Distributor

Yes - 1300 362 328

1300 362 328

ADAPTEC
All products except for Snap Server Spare Parts

Distributor

 

Distributor

ADAPTEC
Snap Server Spare Parts

(02) 9503 1555

 

(02) 9503 1555

ADOBE

1800 504 971

 

1800 504 971

AFORCE

Distributor

 

Distributor

AMD (CPU)

Distributor

 

Distributor

APC

1800 652 725

 

1800 652 725

ASUS OEM Motherboards

Distributor

 

Distributor

ASUS Optical Products

Distributor

 

Distributor

ASUS Wlan Products

Distributor

Yes - 1300 278 788

Distributor

ASUS
tebook, tebook accessories, PDAs & LCD Monitors

1300 278 788

 

1300 278 788

AUDION AUSTRALIA

Distributor

 

Distributor

BELKIN

Distributor

 

Distributor

BENQ

Distributor

 

1300 130 336

CHERRY AUSTRALIA

(03) 9761 7844

 

(03) 9761 7844

CHEYENNE(COMPUTER ASSOCIATES)

Distributor

 

(03) 8416 5610

CISCO

Distributor

Yes - 1800 805 227

1800 805 227

COREL

Distributor

 

Distributor

DATALOGIC MOBILE

(03) 9558 9299

 

(03) 9558 9299

D-LINK

Distributor

Yes - 1300 700 100

1300 700 100

ELECTRONIC ARTS

Distributor

 

1902 261 600

EPSON

Distributor

Yes - 1300 361 054

1300 361 054

EXTREME NETWORKS

1800 600 002

 

1800 600 002

FILEMAKER

Distributor

 

Distributor

FOXCONN

Distributor

 

Distributor

FUJIXEROX

1800 811 177

 

1800 811 177

FUJITSU
tebooks and tebook accessories

1800 288 284

 

1800 288 284

FUJITSU
Hard Disk Drives

Distributor

 

Distributor

GUILLEMOT
(Thrustmaster range)

Distributor

 

Distributor

HP CALCULATORS

(03) 9841 5211

 

(03) 9841 5211

HP HARDWARE
Consumables & Media

Distributor

 

Distributor

HP HARDWARE
n Empowered Products

Distributor

Yes - 13 10 47

13 10 47

HP HARDWARE
Empowered Products

Distributor

 

13 10 47

IBM LEVO

Distributor

Yes - 13 14 26

13 14 26

IBM HARDWARE

Distributor

Yes - 13 14 26

13 14 26

IMATION
Disc Stakka Products

Distributor

Yes - 1800 244 181

Distributor

IMATION
Media Products

(02) 8858 3000

 

(02) 8858 3000

INFOCUS

1800 630 957

 

1800 630 957

INTEL

Distributor

 

1800 649 931

INWIN

Distributor

 

Distributor

IOMEGA

Distributor

 

(02) 8223 9140

JUNIPER

Distributor

Yes - 1800 008 792

1800 008 792

KENSINGTON-ACCO

Distributor

 

Distributor

KINGSTONMEMORY - SIMMS INTERNATIONAL
Branded Memory Modules & Flash Drives

(02) 9026 3000

 

(02) 9026 3000

KINGSTONMEMORY - SIMMS INTERNATIONAL
ValueRAM Products

Distributor

 

Distributor

KODAK

Distributor

 

1800 267 588

KONICA MILTA

1800 456 999

 

1800 456 999

KYOCERA

1300 368 885

 

1300 368 885

LACIE AUSTRALIA

Distributor

 

(02) 9669 6900

LASER CORPORATION HOLDINGS

Distributor

 

Distributor

LEGEND PERFORMANCE

Distributor

 

Distributor

LEXAR

Distributor

 

Distributor

LEXMARK
Options, Consumables & Printer Options

Distributor

 

Distributor

LEXMARK
Laser Printers

1300 362 192

 

1300 362 192

LEXMARK
Inkjet Printers

Distributor

 

1300 362 192

LG ELECTRONICS

Distributor

 

1800 643 156

LINKSYS

Distributor

Yes - 1800 208 229

Distributor

LOGITECH
(Includes Logitech & Labtec products)

Distributor

 

Distributor

MAXTOR
Same as Seagate

Distributor

 

Distributor

MCAFEE
(Network Assoc)

Distributor

 

Distributor

MICROSOFT HARDWARE
(OEM & Retail Box Products)

Distributor

 

Distributor

MICROSOFT SOFTWARE
(OEM & Retail Box Products)

Distributor

 

Distributor

MSI

(02) 9748 0070

 

(02) 9748 0070

MYOB AUSTRALIA

Distributor

Yes - 1300 555 115

1300 555 115

NCR AUSTRALIA

13 14 47

 

13 14 47

NEC

13 16 32

 

13 16 32

NETCOMM

Distributor

 

(02) 9424 2070

NETGEAR
All Hardware except for Obsolete Products

Distributor

 

Distributor

NETGEAR
All Software & Obsolete Hardware Products

1800 787 638

 

1800 787 638

NEW MAGIC
OEM Products

Distributor

 

Distributor

NEW MAGIC
Retail Products

(02) 9528 4555

 

(02) 9528 4555

KIA
Mobile Phones

1300 366 733

 

1300 366 733

O2 XDA

1800 797 885

 

1800 797 885

OKIDATA (IPL)
Consumables

1800 807 472

 

1800 807 472

OKIDATA (IPL)
Consumables

Distributor

Yes - 1800 807 472

1800 807 472

PALM COMPUTING

Distributor

 

1800 350 535

PHILIPS PC PERIPHERALS

Distributor

 

(02) 9947 0000

PRINTRONIX SCHWEIZ

Distributor

Yes - 1300 886 420

1300 886 420

RIVERSIDE TECHLOGIES
("Destinator" Range)

(02) 8437 8895

 

(02) 8437 8895

Roxio

Distributor

 

Distributor

SAMSUNG
LCDs & Printers

Distributor

 

1300 362 603

SAMSUNG
Hard Drives & Optical Drives

Distributor

 

1300 786 341

SEAGATE

Distributor

 

Distributor

SONICWALL

Distributor

 

Distributor

SONY
All hardware except for Media Products
All product codes that start with SDX, AIT, SDT
or LIB and Optical Drives

Distributor

 

1300 137 669

SONY
All product codes that start with
SDX, AIT, SDT or LIB and Optical Drives

(02) 9417 8171

 

(02) 9417 8171

SONY
Storage and Retail Recording Media Products

(03) 9376 1333

 

(03) 9376 1333

STORCASE

Distributor

 

Distributor

SWANN COMMUNICATIONS

Distributor

 

1300 138 324

SYMANTEC SOFTWARE

Distributor

 

1800 680 026

TAKE 2
All Software Products

(07) 5556 1888

 

(07) 5556 1888

TAKE 2
Joytech Products

Distributor

 

Distributor

TARGUS

(02) 9807 1222

 

(02) 9807 1222

TOMTOM

Distributor

Yes - 1300 135 604

1300 135 604

TOSHIBA
tebooks, Projectors & Gigabeat MP3 Products

Distributor

 

1800 021 100

TOSHIBA
All Accessories except for AC adaptors
(supplied with the tebooks)
and projector lamps

Distributor

 

Distributor

TOSHIBA
AC adaptors (supplied with the tebooks)
and projector lamps

1800 021 100

 

1800 021 100

TOSHIBA TEC

(02) 8845 6200

 

(02) 8845 6200

TREND MICRO

1800 642 421

 

1800 642 421

UBISOFT

Distributor

 

Distributor

V7G
Model: R19W12

1300 303 751

 

1300 303 751

V7G
Model: S2001 and R22W02

1800 681 005

 

1800 681 005

VERBATIM

Distributor

 

(03) 9823 0999

VIEWSONIC

Distributor

 

1800 880 818

VIVENDI UNIVERSAL GAMES
(VUG)

Distributor

 

Distributor

VODAFONE

Distributor Vodafone Team:
1300 139 405

 

Distributor Vodafone Team:
1300 139 405

WACOM AUSTRALIA

(02) 9422 6700

 

(02) 9422 6700

WESTERN DIGITAL CORPORATION

Distributor

 

Distributor

 

 

humectant

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