Displays the availability of stock at the distributor derived from various distributor supplied data feeds. Shown when viewing a product.

 

Stock Level Definitions

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nn+ Available - This is the amount of stock available for ordering at the distributor at the time of the update.

 

nn (LOW) - Stock is 5 or below. There is a higher risk of not receiving allocation of stock (see below).

 

0 - Pre Order OK- No stock, but the distributor indicates it is available for ordering.

 

Discontinued - This item is no longer available for ordering and has been removed from the distributors data feed.

 

ETA's 

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ESTIMATED Time of Arrival (ETA) is  in business days. This can vary greatly either way due to the nature of the supply chain. We DO NOT have any input or influence over these as they are set by the manufacturers and distributors. The ETA is to the distributor, please allow a further 48 hours for them to receive into stock and ship to you. We have a full refund policy if the ETA is unduly extended.

 

ETA Definitions

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Next shipment eta to be advised or see lead time if in description

The distributor has yet to be informed of an ETA for a shipment or it is shown in the long description for order-in items (e.g. 8 days lead time).

 

As Required, eta is n  Days  to distributor after ordering

This is an order-in as required item that the distributor does not hold stock of.

 

n available in next shipment due to distributor dd/mm/yy

Stock still available in the next shipment, and current ETA of next shipment as at time of update.

 

Order Process and Risks

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No distributor currently provides live updates of their stock information. Most provide details as at the start of the business day. This means that stock levels shown do not reflect orders since the last update. After we receive your cleared payment, the order is passed to the distributor who queues all orders against available stock. While it is possible to miss allocation of available stock, particilarly for low in stock and popular items, it is a fundamental difference when ordering online and a factor to take into account when using any direct ship online store (which is most sites similar to ours).

 

Missing Allocation of Stock

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If your order misses out on available stock, the distributor automatically places a back order to reserve stock in the next shipment. BetterIT has a full refund policy if this is not suitable - shop with confidence. Back order status and ETA's are shown in your account and are updated daily. We will also email you this information and updates where provided by the distributor.

 

Out Of Stock Items

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Stock that is currently showing as available on your order may not be reserved while other items are on back order. This is a distributor practice and a quirk you may encounter from any direct ship store. We strongly recommend placing separate orders for back ordered items as it is possible that you may loose allocation of other items, and possibly on a continuing basis. If the order unexpectedly misses stock allocation, we provide the option of shipping in stock items, cancelling out of stock items, or cancelling the whole  order.

 

Reliance on Distributor Data

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We rely on information provided by our distributors and have no control over ETA's, errors, descriptions, or stock information shown on our site. It is not a perfect system and on occasion products may not be available or information may be incorrect. We can not honour errors, but we offer a full refund policy in these situations.

 

Update Status

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To be sure you are viewing the latest information, please check the update date below the stock information. If our updates are still running you will see their status in the menu bar next to the date (e.g. Updating Products 1/5), or "Site Up To Date" when complete. Our daily updates start around 3am and you may find us more up to date than other sites.